Inspired by a lot of recent reading, particularly trying to get through this report (Leveraging Service Blueprinting to Rethink Higher Education: When Students Become ‘Valued Customers,’ Everybody Wins), I decided to make a very rudimentary attempt at documenting the process our students have to go through to print something in the library. This is assuming that the person IS a student and knows how to access the thing they want to print. Green indicates an end point, starts in upper left with “find library”. I’ve definitely left some things and connections out, but even this “ideal” starting point is kind of depressing. I suppose any part of this could have a “see librarian” offshoot.
how to print at my libraryWednesday, June 20th, 2012